Shipping Information
Everything you need to know about processing, shipping, tracking, and receiving your Pixel Leaf order.
Small Batch, Carefully Packed
Every order is packed by hand—no conveyor belts, no rushing. Just careful hands and fresh tea.
1–3 Business Days
Orders typically ship within 1–3 business days of being placed.
Weekends & Holidays
Orders placed on weekends or holidays begin processing the next business day.
Packed in the USA
Every order is packed with care in the USA before heading your way.
Shipping Rates
Free Over $40
Free standard shipping on all orders over $40. Stock up and ship free—your future self will thank you.
Under $40
Orders under $40 have shipping calculated at checkout based on your location and package weight.
Where We Ship
Pixel Leaf currently ships anywhere within the United States.
International shipping is on our roadmap—we’d love to bring Pixel Leaf to tea lovers everywhere. Join our list to hear the moment new regions unlock.
Tracking Your Order
From our hands to your doorstep, you’ll always know where your tea is.
Shipping Confirmation
You’ll get an email the moment your order leaves our hands.
USPS Tracking Number
Every shipment includes a USPS tracking number so you can follow along.
Delivery Updates
Get progress updates as your package makes its way to you.
Estimated Delivery
⚠ Delivery estimates begin once your order has shipped and may vary during holidays or severe weather.
If Something Goes Wrong
Incorrect Addresses
Typo in your shipping address? Contact support immediately and we’ll do everything we can to update it before your order ships. Once a package is in transit, address changes can’t be guaranteed.
Lost or Delayed Packages
Package taking the scenic route? Here’s the quest line:
- Check your tracking number for the latest scan.
- Allow a little extra time—carriers sometimes scan late or skip updates.
- If tracking hasn’t moved in several business days, contact support and we’ll investigate.
Damaged Orders
If your order arrives damaged, reach out within 7 days of delivery with photos of the damaged package and product. We’ll get it sorted—no lengthy boss fight required. We’ll work with you to find the best solution as quickly as possible.
