Refund Policy
We want every cup of Pixel Leaf to make you happy. If something isn’t right, here’s how we’ll make it right.
Our 30-Day Guarantee
No hoops, no hidden rules. If your tea isn’t right for you, we’ll sort it out.
30 Days to Decide
Request a refund within 30 days of the day your order is delivered.
Unopened = Full Refund
Unopened tea in its original packaging qualifies for a full refund of the product price.
Opened? Just Ask
Tried it and not in love? Reach out anyway — we review opened-product refunds case by case.
How to Request a Refund
Contact Us
Email us or use the contact page. Include your order number and a quick note about what went wrong.
We Review
We reply within 1–2 business days. For damaged items, a photo helps us resolve things faster.
Refund Issued
Once approved, your refund goes back to your original payment method automatically.
Refunds vs. Replacements
Sometimes a refund isn’t the best fix. If your order arrived damaged or we sent the wrong tea, we’ll ship a replacement at no cost — usually the fastest way to get you back to brewing.
Refunds
Returned to your original payment method once approved.
Replacements
Damaged or incorrect items are replaced free — respawn included.
A Few Exceptions
Gift Cards
Gift card purchases are non-refundable, but they never expire.
Sale & Clearance Items
Final sale items can’t be refunded unless they arrive damaged or incorrect.
Return Shipping
For non-damaged returns, return shipping costs are the customer’s responsibility.
When Will I See My Refund?
⚠ Processing times vary by bank and card issuer. If it’s been more than 10 business days since approval, contact us and we’ll chase it down.
